We are primarily a mail-order company, which means that we deliver straight to your door across the whole of the UK and Ireland and also internationally (following quote by email). We are based in our office in central London and we have a showroom here as well, because we know that sometimes it is so much better to see the fire burning and feel the warmth for yourself. We do have customers coming in even from very remote locations.
we do not have stockist anywhere in the UK,
because it would simply increase the prices. The good news is since there is no agents between the seller and the buyer, we can offer you the best prices. We understand that it is very difficult to make a decision about a fireplace without seeing it in real, this is why we put so much effort into detailed photography, we continue presenting videos for every product and we keep you updated with any customer feedback.
Each product has a special tab with REVIEWS section where you can read organic, genuine reviews from real buyers of our products submitted by our customers themselves. We use Yotpo - a dedicated third party review software, which means that we cannot post or alter the reviews ourselves. The reviews are moderated which means that occassionally we can hide a review which we feel is unfair or it is unreasonable, however we do read and address every review so if you are happy with our services, please take two minutes to let us know and if something was not right for you - we definitely want to hear that, too - reading your feedback on our bio fireplaces this is the only thing that will let us improve!
Our return policy is flexible as well because we understand that you have a full right to change your mind (still our return rate is less than 0.5%).
All of this is helping thousands of our customers to make their choice every year.